Nature of Performance Review
Performance review is a systematic analysis of performance indicators, that is, data on activity and outcomes of service.
Such data may be gathered routinely or gathered specially for the review.
The aim is to assure the quality of care given by an individual or organisation.
It differs from audit in that explicit standards are not set prior to gathering the data. Nevertheless, comparisons within the organisation, with other organisations or external benchmarks may be made.
Examples of Routine data
Data held by the CCG
Data held by the practice
Number of appointments or visits
Content of referral letters
Steps in performance review
When data supplied by external organisation
1. Ask: to what purpose can this data be used?
When you want to review performance
1. Ask: what data would be appropriate and reliable? How will the data be collected?
2. Observe: look for patterns, compare against a benchmark if one has been provided, compare groups/items.
3. Interpret: consider explanation for your observations and judge how valid they may be, consider if more or different data would improve your understanding.
4. Conclusions and future plans.
Introduction to Performance Review
Template for report
Period of review
Period of data collection